Automated email replies
Your inbox moves. Your team gets time back.
Give routine enquiries a useful reply without asking your team to write the same answer again. Built around your information, your tone and the conversations that need a person.
For teams answering the same questions across one or several inboxes.
See it in practiceIN PRACTICE
A familiar question. One less interruption.
Illustrative workflow, not a client case study. Final behaviour depends on your agreed scope.
- 01
An enquiry arrives
A customer asks whether you cover their area and how to book.
- 02
Vergio checks your rules
The workflow uses your approved coverage and booking information. Missing or unclear details trigger a handover.
- 03
The conversation moves forward
The customer receives the agreed next step, or your team receives the message that needs their judgement.
WHAT CHANGES FOR YOUR TEAM
Let your team spend their attention on the conversations that actually need them.
A CLEAR STARTING POINT
Start with one useful change.
We start with the enquiry types you know well, agree the replies and handover rules, then test representative messages before switching anything on.
What we agree together
- Agree which enquiries can be answered automatically
- Use your information, tone and response rules
- Pass unclear or sensitive conversations to a person
Pricing follows the agreed scope. We confirm requirements, access, testing and support before work begins.
GOOD QUESTIONS
Will it reply to everything?
No. You choose the enquiry types and boundaries. Sensitive, unclear or unsupported messages are passed to a person.
Can it handle more than one inbox?
Multiple inboxes and routing to an admin team can be scoped. We check your email provider, access and routing needs first.
YOUR NEXT STEP
Make your inbox easier to manage
Bring a few anonymised examples of the emails your team answers every week.
Discuss this with Vergio